FAQs

How it works?

Our Experts are available in online web chat. You can chat with us and we will diagnose your issue and provide you the best support by using the remote assistance.

What is Remote assistance?

Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web – fixing problems fast.

How much does this service cost?

We are providing the best support in a very less cost. When you need to consult with the computer manufacturer or a local vendor it will cost around 100$ – 200 $.By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money.

Why this remote computer support is better than more traditional support options?

Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don’t have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our expert can identify and resolve problems faster, which costs you less. Many of us don’t have time to figure out what’s wrong with a PC or network, and would rather have an experienced technician look at their PC. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.

How far it’s Secure?
When you log in to our Secure Online Support Center your are initiating a 128-bit encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.
In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session any time by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

Are your technicians qualified to work on my computer?

Yes, by all means. Our experts are well qualified and trained by these companies

* CompTIA

* Microsoft

* Cisco

Am I benefited by this support in future?
Yes, our technicians will give you the causes of the infections in your computer and provide you the tips to secure your computer from these threats. Also to help you configure your security software to ensure the protection.